Customer Relationship Management (CRM) Software, Hardware, Services and Research Papers

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White Paper: The Windows Mobile Netbook for the Enterprise with Low TCO

by Celio Corp / REDFLY Mobile Companion

August 2008 - (Free Research) The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.

(WHITE PAPER)

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IFS for Food & Beverage - Integrated ERP for Perishable Goods Manufacturers

by IFS

Our Food and Beverage software solution provides you with the capability to structure monitor and refine your business practices to meet the demands of the industry.

(SOFTWARE PRODUCT)

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ERP in the Midmarket

by SAP America Inc

September 2008 - (Free Research) Read this CIO guide on ERP in the Midmarket to get a better understanding of the various options companies have when choosing, implementing, securing, and measuring the ROI from their ERP systems.

(E-LEARNING TUTORIAL)

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E-Guide: A Strategic Approach to Enabling Mobile Business Applications

by BlackBerry

August 2008 - (Free Research) Today's successful enterprises are discovering that granting mobile access to critical business applications can increase productivity and revenue.

(E-LEARNING TUTORIAL)

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Going Mobile: Developing an Application Mobilization Plan for your Business

by BlackBerry

June 2008 - (Free Research) The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems.

(WHITE PAPER)

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Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy

by SAP America Inc

March 2008 - (Free Research) Read this paper to learn how managed customer engagement is a critical path to promoting advocacy for your brand and driving business results.

(WHITE PAPER)

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Case Study: Wind, Italy - Transforming The Business to Deliver Triple Play Services To Customers

by Alcatel-Lucent

November 2008 - (Free Research) Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance.

(CASE STUDY)

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Application Performance Management Report (Aberdeen Group)

by Shunra Software

October 2008 - (Free Research) Aberdeen surveyed 206 organizations to examine best practices for managing application performance. These findings serve as a guideline to organizations looking to improve the performance of their business critical applications.

(ARTICLE)

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What you Need to Know about Launching Network Systems Management Solutions

by CITTIO

September 2008 - (Free Research) This whitepaper examines the management issues of Big 4 NSM mega-suites (namely HP OpenView, IBM Tivoli, CA Unicenter and BMC Patrol) and discusses how a 21st century NSM solution can make your Operations team more productive.

(WHITE PAPER)

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IT Leadership Strategy: How to Provide World-Class Help Desk Support

by Citrix Online - GotoAssist

July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.

(WEBCAST)

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How Does Your IT Help Desk Measure Up?

by Citrix Online - GotoAssist

July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.

(WHITE PAPER)

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How to Quit Paper and Close the Order-to-Cash Performance Gap

by Esker Inc.

November 2008 - (Free Research) View this Webcast to learn how your company can reduce the time and effort it takes to turn a customer order into money in the bank and eliminate human errors caused by manual document processing.

(WEBCAST)

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Achieve Unlimited Growth and Acquisition Capabilities with IBM applications

by Xperia

June 2008 - (Free Research) Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.

(VIDEOCAST)

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Size DOES Matter – When Choosing the Right ERP Solution

by Xperia

June 2008 - (Free Research) Relationship is more important for a small-to-medium manufacturers than a large one, because small-to-medium manufacturers tend to have few IT resources, and therefore rely more on the software supplier.

(WHITE PAPER)

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CRM: The Essential Guide - Five Principles for CRM Success

by CDC Software - Pivotal CRM (E-mail this company)

December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.

(WHITE PAPER)

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The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success

by CDC Software - Pivotal CRM (E-mail this company)

November 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters.

(WHITE PAPER)

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Customizable Customer Relationship Management (CRM) Suite for Enterprises

by CDC Software - Pivotal CRM (E-mail this company)

Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.

(SOFTWARE PRODUCT)

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Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks that Threaten ROI

by OnDemand Software (E-mail this company)

May 2007 - (Free Research) This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and identifies the capabilities – contained in an effective synchronized content development platform – that mitigate the risks and maximize the opportunities for valuable returns on CRM investments and competitive advantage.

(WHITE PAPER)

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City of Nanaimo - Technical Case Study

by BlackBerry

April 2008 - (Free Research) The City of Nanaimo wanted to update its wireless inspection process with a solution that offered inspectors more features, including a simpler way to remotely print inspections while at job sites. They turned to a blackberry solution.

(CASE STUDY)

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CRM for the Professional on the Go

by BlackBerry

March 2008 - (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental “to do later” box, but the reasons to make it a priority are compelling. Read this paper to discover why.

(WHITE PAPER)

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E-Guide: A Batch File to Back up All Active-State BlackBerry Databases

by BlackBerry

September 2008 - (Free Research) This E-Guide, brought to you by SearchDomino and BlackBerry, will teach you how to create a LotusScript agent that will make a DOS batch file automatically back up all your active BlackBerry databases to a specified folder.

(WHITE PAPER)

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Eight Best Practices for Running Blackberry Enterprise Server on Lotus Notes Domino

by BlackBerry

September 2008 - (Free Research) These eight best practices and maintenance tips will keep BlackBerry Enterprise Server running properly in your Lotus Notes Domino environment.

(WHITE PAPER)

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Solving Your Lotus Notes Domino and Blackberry Problems

by BlackBerry

September 2008 - (Free Research) Lotus Notes Domino users are on the go now more than ever, making the effective and efficient use of mobile devices an integral part of doing business.

(WHITE PAPER)

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How to Take Advantage of Hosted Messaging with Exchange, Sharepoint, and Mobile Devices

by Intermedia

October 2008 - (Free Research) This document is based on an Intermedia /TechTarget webcast entitled “How to Take Advantage of Hosted Messaging with Exchange, SharePoint, and Mobile Devices.”

(WHITE PAPER)

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The VMI Model: Managing Inventory outside the Four Walls

by Clear Spider Inc.

August 2008 - (Free Research) Vendor Managed Inventory (VMI) is a business model that allows supplier/manufacturer organizations to access, control, and replenish inventory for their customers. Clear Spider is the industry leader in VMI technology.

(WHITE PAPER)

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