Telephony/ CTI/ VOIP Software, Hardware, Services and Research Papers

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IP Phone 7900
The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an...
by: Cisco Systems, Inc.

The Real Value of Network Visibility

by Solera Networks

June 2008 - (Free Research) This report is a roadmap for organizations that are striving to accomplish their business goals by developing capabilities and deploying technology solutions for network monitoring, analytics, and simulation.

(WHITE PAPER)

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Making the most of OSS and service provider CRM

by Pitney Bowes Group 1 Software

June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).

(ANALYST REPORT)

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802.11 Wireless vLAN Trunking and IPv6 Deployment

by Command Information

June 2008 - (Free Research) Wireless vLAN implementations can cause several problems, including allowing broadcast and multicast traffic to “leak” across vLAN boundaries. This brief describes the issue, and provides an explanation and solutions.

(WHITE PAPER)

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IPv6 - Top 10 Things You Should Already Be Doing

by Command Information

June 2008 - (Free Research) This document details the top 10 things companies and government agencies should do now to be prepared for IPv6's implementation.

(WHITE PAPER)

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Anatomy of an IPv6 Unicast Address

by Command Information

June 2008 - (Free Research) IPv6 is the next generation Internet protocol. It was designed to replace the current version, IPv4, and will bring superior reliability, flexibility and security to the Internet.

(WHITE PAPER)

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America’s Quest for IPv6 – Part II: An Analysis of the Business and Financial Metrics of the Coming IPv6 Marketplace

by Command Information

June 2008 - (Free Research) The IPv6 infrastructure is on its way to America, and it’s coming through the normal technology refreshment cycle.

(WHITE PAPER)

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America’s Quest for IPv6 – Part I: A Business Perspective

by Command Information

June 2008 - (Free Research) This paper emphasizes that American organizations must adopt IPv6 today and describes the features and functions that will keep them competitive on the global stage.

(WHITE PAPER)

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Going Serverless at the Branch Office: Using WAN Optimization to Solve the Server Consolidation Challenge

by Expand Networks

June 2008 - (Free Research) The Expand Accelerator is a standards-based, tightly integrated, multi-service platform that delivers a complete application acceleration solution.

(WHITE PAPER)

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Global IT Consulting Firm Stays in Synch with Client Replication Demands

by Silver Peak

April 2008 - (Free Research) Upon installment of Silver Peak’s global Management System (GMS), the firm detected a major problem with out-of-order packets in their carrier network, which was contributing to the firm’s WAN performance problems.

(CASE STUDY)

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Managing Application Performance by Understanding Applications

by Shunra Virtual Enterprise

July 2008 - (Free Research) This paper describe how IT organizations can use WAN emulation tools to improve the performance of applications, plan for change and improve the relationship between the application groups and the network group.

(WHITE PAPER)

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WAN Optimization in MPLS Networks - The Transparency Challenge

by Expand Networks

March 2008 - (Free Research) Today’s modern Wide Area Networks (WANs), such as MPLS networks, provide much more than just a framework for information transport.

(WHITE PAPER)

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How Should an Enterprise Move towards Unified Communications?

by Avaya, Inc

July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.

(WHITE PAPER)

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Solving the E911 Enterprise Location Challenge

by Avaya, Inc

July 2008 - (Free Research) Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.

(WHITE PAPER)

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Planning for the Unforeseen: Insuring Communications for All Contingencies

by Avaya, Inc

July 2008 - (Free Research) Considering disaster preparedness, this paper explores a range of unforseen situations, highlight lessons learned, and defines communications strategies that can prepare us for meeting the needs of unforeseen events.

(WHITE PAPER)

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Managing Next Generation Networks: Service Assurance for New IP Services: Technology Concepts and Business Considerations

by Microsoft

February 2008 - (Free Research) This paper details a new solution that helps overcome the technology issues surrounding unified devices with root-cause analysis and business impact calculation.

(WHITE PAPER)

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Podcast: Intelligent Branch Office Communication Strategies

by Avaya, Inc

June 2008 - (Free Research) Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions.

(WHITE PAPER)

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Video Telephony: Completing the Picture of Unified Communications Effectiveness

by TANDBERG.

July 2008 - (Free Research) Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.

(WHITE PAPER)

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Podcast: Unified communications: A practical approach

by Avaya, Inc

July 2008 - (Free Research) This expert podcast answers the top 5 questions regarding unified communications.

(PODCAST)

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Beyond VoIP: Enterprise Perspectives on Migrating to Multi-modal Communications and Wireless Mobility

by Avaya, Inc

July 2008 - (Free Research) As per this report the industry providers are already delivering the new piece parts for such convergence, although new standards are still evolving to enable maximum interoperability across converged telecommunication infrastructures.

(WHITE PAPER)

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Unified Communications: A Practical Approach

by Avaya, Inc

June 2008 - (Free Research) In this exclusive E-Guide, Gary Audin provides expert in-depth tips for making a smooth transition to unified communications

(WHITE PAPER)

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Testing Multiplay Networks

by Ixia.

June 2008 - (Free Research) As the Internet evolves, a wider variety of multiplay services are carried from broadly distributed sources to a large and varied audience of consumers.

(WHITE PAPER)

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Securing Business Communications Applications in Converged Networks - Best Practices

by Avaya, Inc

June 2008 - (Free Research) Converged networks require converged security that expands traditional data security practices to protect the privacy of all network information, including IP telephony traffic.

(WHITE PAPER)

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Six Ways to Improve the Availability and Performance of Your Business Services

by Mazu Networks.

February 2008 - (Free Research) NBA systems provide you with six ways to improve performance and availability by offering distinct capabilities that enable you to proactively assure service levels, resolve problems faster, and manage your WAN more effectively.

(WHITE PAPER)

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It’s 2008: Do you know what your network is doing?

by Mazu Networks.

February 2008 - (Free Research) Listen to this podcast to learn how Network Behavior Analysis (NBA) systems monitor network activity in real time, compare it to typical behavior, and alert you of changes that indicate problems on the network.

(PODCAST)

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Smooth Sailing - Best Practices for Implementing an IP Contact Center WP

by Avaya, Inc

June 2008 - (Free Research) IP Telephony is proving itself as architecture that is flexible and cost effective for the contact center.

(WHITE PAPER)

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