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Overview: Parature is an innovator of online support software, enabling companies to improve their internal and external support while reducing costs.
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Parature Customer Service™ Software by Parature, Inc.
Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.
10 Reasons to Get Your Support Software as a Service by Parature, Inc.
May 2008 - Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model.
BuilderMT Increases Customer Satisfaction From 66% to 90% in Less than a Year with Parature by Parature, Inc.
February 2008 - BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency
Jobfox Stays ahead of Brisk Growth with Customer Self-Service by Parature, Inc.
August 2008 - In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.
The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them by Parature, Inc.
February 2008 - This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.
TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software by Parature, Inc.
August 2008 - In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.
To Get Promoted in Customer Support, Do These Five Things by Parature, Inc.
March 2008 - Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
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