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Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch
by Teleformix

Most organizations today acknowledge that call recording and review are the most effective and efficient ways to ensure their customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations. Furthermore, ECHO enables synchronized voice and screen recordings with over the shoulder screen clarity and integrates seamlessly with Cisco.

Discover how ECHO’s hi...
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